Professionalism, Quality, Responsiveness
K&A Pest Control was an absolute Godsend for me!
The owner, Thomas, was extremely kind, understanding, and knowledgeable and took the time to explain the process and cost.
His crew were very polite, discreet and thorough and explained what needed to be done to eliminate our pest problem. And they did it all efficiently, effectively and safely. No poisonous chemicals.
I highly recommend this company to anyone who is having pest issues. They brought me peace of mind and now I sleep easy. They are the best!
J.J
Professionalism, Punctuality, Quality
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J. J.
1 review
a month ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
This was the perfect company to call for bedbugs. Somebody paid a different company to come in and get rid of bedbugs and they didn’t tell them that their chemicals we’re not gonna work against these bugs. Thomas and his team came and took care of the problem the right way. Also, educating the people in the house on the next step after they were done spraying. Thomas has always been there to answer my questions. The crew that comes into the house is very knowledgeable on what to do and how to prepare you for the next couple of weeks. Plus you have the guarantee of a year. All the other companies just give a month. The bugs will be back in a month after they just scare them away with their solution. I’m so thankful I found his website. It’s been seven weeks since Thomases crew came in to spray end it has been bug free. Can’t say enough nice things. Just listen to what they have to say and follow his instructions and everything should be OK.
Anna Hughes
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2 weeks ago. Professionalism, Punctuality, Quality, Responsiveness
My worst nightmare came true, when I woke and found a bed bug on my headboard. I had been waking up for a few weeks with what I thought was a rash. I searched myself and could t if anything that whole time until that morning. I was full of soo much anxiety so I began to google “bedbug exterminator near me” and K&A came up. I called the number and Thomas at 5am and he PICKED up the phone and here I was prepared to just leave a message only. He was so calm and walked me through the whole process and he had his crew out the next day. After my first treatment, we notice immediate relief, I woke up with no bites. They did come out after 2 weeks and found no new activity. However, I still am finding dead bed bugs but ALL dead on my wood floors from the treatment but Thomas has once again assured that this means that the treatment is working and all normal part of the process. We have not found any on our beds since our initial treatment. He really is the beg bug whisper. I can’t thank him enough for helping me through this very stressful and traumatizing process.
Gabriela T
@GabrielaT
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Gabriela T
21 points
a month ago
You are paying for the expertise. Cost and process was explained up front, then they offer to treat your car for extra. I'm pretty sure I found the first bug the day I brought some home from a furniture store. The first exterminator couldn't find anything and told me to keep waiting until a week later I found another one, before letting me know he couldn't heat treat my place anyways and to keep waiting (?) And then I woke with bites over my face. That's when I researched and found K&A. Honestly super grateful that this company exists. Thomas answered promptly and took it seriously and identified my bug pictures via text immediately. I was most worried about doing a treatment that risked sending any bugs to my neighbors (such as spraying pesticides and forcing them to seek escape). They know what they're doing in regards to multi-unit living and the habits of bed bugs. Thomas answered my questions and Kyle was extremely nice. Made the process very easy, and make your bed a safe place to sleep during it. You can be at home when they do the treatment and it only took a few hours. Worth it to feel confident about results, knowing they have such a long guarantee, and worth the money to not have to get rid of furniture. I did not have to throw anything away. I think my situation was in the early stages so that possibly made it easier but I definitely would not have the confidence the problem is gone with any other company I found online. Bed bugs are nothing to be ashamed about, no one chooses to have them, but the panic I felt the first 2 weeks was awful. After this company came, all the stress was gone and I could sleep in my bed without worry. Get rid of them the right way!
Jill Sullivan
@JillSullivan
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Sullivan 1 review 5 months ago Positive: Professionalism, Punctuality, Quality, Responsiveness Would highly recommend k&a pest control. I called on a Tuesday morning because I had discovered I had a bed bug problem. Thomas explained how they treat the home and has a year guarantee that no other company had offered. He also doesn’t use harmful pesticides, so between that and the guarantee I was sold. I never want to go through this problem again and I don’t want harmful chemicals in my home with my children. By Wednesday morning his team was here to treat my home. They were professional and explained everything they had done. Everything has been good so far and they will be back in 2 weeks to make sure everything is going okay, another thing other companies didn’t offer with their services. Definitely recommend using them if your experiencing the same problem!
John Bilobram
@JohnBilobram
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John Bilobram
3 reviews
a year ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
When you have a situation that you feel is major (Bed Bugs}, you want the quickest response, most professional solution, at a fair price. You may be as fortunate as I was to come across a company that provides all three. Thomas of K&A pest Control is a great example of total commitment to solving problems with this particular pest. His knowledge, professionalism, and understanding of this particular problem (both mental and physical) makes you feel quite at ease after initial consultation. His work ethic and products are first rate. Follow up visits insure your problem has been eliminated (guaranteed}. His warranty is probably the best in the business. Also two very important points; you don't have to leave your home, and you don't have to worry about your pets.
Thomas also treats vehicles for this problem with the same warranty.
I would recommend this company to anyone with this type of pest problem. If there was a rating higher than five stars both he and his company would qualify.
Response from the owner
a year ago
Hello John , thank you very much for your review . I’m glad you are happy with the service and the results . You are absolutely correct , the 12 month guarantee , the methodology and the safety can’t be matched by any other company .
A Correia
@ACorreia
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A. Correia
1 review
a year ago
Positive: Professionalism, Quality, Responsiveness
I don't normally write reviews, but Thomas and his staff did an excellent job helping us out of a nighmare situation. First, Thomas talked me off the ledge and explained his process. He responded quickly and showed up within 48 hours. The team was professional and polite and so trustworthy. They treated our entire home and vehicles. It has been just over two weeks and the problem has improved tremendously. I expect Thomas and the team back soon to reexamine our home, and I can't thank them enough for their kind and professional manner. They helped restore our home and my peace of mind. Thanks!
Response from the owner
9 months ago
Thank you for kind words . Glad we could help.
AubryMcIrath-Burgo
@AubryMcIrath-Burgo
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Aubrey Mcelrath-Burgo.
a year ago
Thomas at K&A Pest Control was the best decision we could have made. Thomas was calm and very educated. He explained the process he and his team would use and the procedure that we would need to follow.
He was committed to his work, patient with my emotional state during this time, and happy to educate us on the issue. The team, came in, inspected and treated our house.
Thomas came back to check how things were going and was very tentative to our questions we still had. I highly recommend Thomas and his crew to do the job, and do it right!
Alice Jefferson
@AliceJefferson
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Alice Jefferson.
A year ago
Positive: Quality
I cant emphasize enough how effective and professional K+A was. I rent out several units and had a bed bug problem in three of them. I have never had to deal with bed bugs or any pest problem before and I didn’t know what to do. I reached out to two companies about 10 months before K+A. Both times I did not feel reassured because they did not explain what was happening or what they were doing. I even had to help my residents do prep work for one of the companies and it took over two hours. They both just came in and sprayed chemicals, after that I had no further contact with them. Each time I got the chemical treatment the problem would be gone for a month or two but then it would end up returning and I could not understand why. It was so physically and emotionally draining and I spent so much of my energy and time worrying about it, it was hard to focus on life with this problem hanging over my head. When I found out about K+A and reached out to Thomas I had already wasted thousands of dollars and countless hours of time stressing about the bed bugs, I was hoping that this time would be different and it was so reassuring after just minutes talking to him I felt like I understood the problem better than I had over the past year. He is extremely knowledgeable and could communicate what was happening, why the other companies methods didn’t work and how his method is different. I was also very pleased that he offered a warranty and I was able to contact him at any time with questions. He and his team came in and in only one day did all the prep work and finished the treatment, none of my residents even had to leave their units. At the end of the process he had detailed instructions and didn’t leave until all of my residents knew exactly what they had to do. I contacted him two other times with further questions and he responded to me within the hour. For the first time in almost a year I felt like this problem was finally under control and life became normal again. I wish I had went with K+A the first time and avoided the constant stress and fear. Thank you Thomas!!!!
Response from the owner
a year ago
Hello Alice, Im very glad all worked out. Regards, Thomas
Dave Bigelli
@DaveBigelli
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Dave Bigelli
4 months ago.
Positive: Quality, Responsiveness
K&A was just outstanding! They were responsive to our call and helpful in helping us understand the behavior and infestation of bed bugs. They were very thorough and we saw immediate relief of the problem. After only a few days the bugs were virtually gone and after a month there is little evidence they were ever here. Thank you K&A!!!
Lindsey Olivera
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Lindsey Oliveira
1 review
a year ago
Critical: Professionalism
Contacted them about a situation and I was told they will text me. When I received the texts at first it was just asking if I had pictures of proof of the situation and that they could stop by. I was told a price if they found something and had to do something for it and I wanted to just verify the price if they didn't find anything and the person wasn't nice about it and made a smarta** comment to me.
3
Response from the owner
a year ago
Hello, first of all, I had a lengthy conversation with you over the phone during which I explained in detail that we can provide free of charge photo identification of the insect or its evidence such as fecal stains, blood stains or cast skins. No one else provides this service for free , right away over text. I did instruct you how to perform such inspection and that it will save you the cost of “in-person” inspection if you decided you would like one of our bed bug experts to stop by at your home in Pawtucket. I also explained that you should stop throwing away the furniture as we can save it all, saving you serious money. I did offer, as a courtesy , that I will be willing to apply the cost of the inspection to the cost of the treatment. If you are reluctant to perform such an activity , and are looking for freebies, asking us to do “in-person” inspection completely free of charge, with your shamming tactics of an angry teenager please look elsewhere. Anxiety and numerous psychological disorders often lead to errors in judgment and yes, we do offer solution to that problem. However, dishonesty and freeloading will NEVER be tolerated. We offer a tremendous value and have reputation that supports that claim. If you are unwilling to make even the slightest effort to help yourself you should not be upset if no one else will…
This site is for customer reviews. You are not one of them
BP
@BP
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B P
5 months ago.
Discovering that your home has been invaded by bed bugs is traumatic for the entire family – it shakes you to the core to feel that your safe place has been invaded. However, working with Thomas at K&A Pest Control was the best decision we could have made. While we were nervous and upset, Thomas was calm and insightful. He is a consummate professional. He explained the process he and his team would use and the procedure that we would need to follow to eradicate the bugs. Of all the agencies that we contacted, he was the only provider that offered a guarantee to his work and the only organization who explained the need to treat the whole house. He was committed to his work, patient with our learning curve, and happy to educate us on the issue and how to try to prevent a future outbreak. Additionally, all the other providers wanted us to clear our entire house before they arrived – making us much more anxious and overwhelmed. Thomas’ team, came in, inspected and treated our house and furniture, and bagged our clothing and other soft goods that needed to be cleaned and dried. Knowing that we had a team of experts in our corner to inspect and clean really alleviated much of our stress and calmed our nerves. This was not an easy or quick process – it takes a few weeks and a bit of inconvenience but it is not as earth shattering as it seemed on the day of the discovery. It may not be an experience that we would have chosen, but our family was able to pull together and our whole house has been cleaned! Again not the way we would want to pare down, but pare down we did and it feels good to be more organized and bug free!
Response from the owner
a year ago
Thank you very much for taking time to write this heart felt review. I'm positive it will make a difference for many people reading our reviews in selecting the right company to help them in those difficult moments.
Best Regards,
Thomas
Alexis Wood
@AlexisWood
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Alexis Wood
3 reviews
3 years ago
Here was our situation: we discovered we had bed bugs and did not have much time to figure out how to deal with them properly. I work part-time as a nurse, and my husband works (more than) full-time. We have two small children. We were tired and in the dark. Then we hired some generic pest control company for relatively cheap. He talked a big game. Long story short, he didn't know what he was doing. He put down chemicals, dusted, etc., but had no clear game plan for how even to assess whether the bugs were gone, let alone eradicate them. So we were out a lot of money, still tired, still in the dark, still without time. It's psychologically distressing.
My husband found K&A online and used their online chat at around 11pm at night. To our surprise, Thomas responded. As you'll notice on his website and certainly if you talk to him by phone or in person, he DOES have a clear, meticulous, and time-tested game plan for bed bugs. The other guy spent 30 minutes by himself putting down chemicals and thought he was done. Thomas and his wonderful employee Robert patiently steam-treated everything for over four hours, together. We're now several weeks out and K&A has done everything to ensure the process has gone smoothly and effectively (traps, monitors, phone calls, texts, even returning to re-steam treat just to be cautious). Our life has returned to normal: sleep, energy, work, and the general relief that we don't have to spend 30 minutes with a flashlight investigating our couch before we sit down on it. If you have bed bugs, at least find a company or person who specializes in bed bugs. And if you're looking for a specialist, K&A is the best.
Response from the owner
3 years ago
Hello Alexis and Jordan,
Thank you for this wonderful review . We truly appreciate your endorsement . Best Regards, Thomas
Ellen Lowrie
@EllenLawrie
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ellen lowrie
Year ago.
Positive: Professionalism
I have an issue with a type of bee that burrows in the ground , they were kinda enough to say they really couldn't help me and offered names of other Pest Control that maybe able to help. Company like this deserves 5 stars .
Response from the owner
a year ago
Thank you for your kind words Ellen. It means a lot to us !
Lee Breault
@Lee Breault
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Lee Breault. Year ago.
Thomas was professional, knowledgeable and on time within a few days of my call!
We made the mistake of trying to remedy our bedbug situation by ourselves! Don’t make the same mistake we made! Call Thomas; He was very discreet and He explained his machines and how they worked and what type of chemical he was using. He was clean and efficient and left us literature along with the verbal information and instructions as to what we needed to do to be successful with this process. He also did our vehicles which was a huge bonus and we were happy he could provide this additional service! He came back to check on the progress and let us know that we are successful! He answered all our questions and was available when we nervously texted him more questions during the weeks that followed his services.
I would highly recommend K&A Pest Services to all of my friends and family and strangers alike!!
Response from the owner
a year ago
Hello Lee,
Thank you very much for your review. We are glad glad you decided to contact us so we could end long period of suffering. You mentioned the nasty word "PESTICIDE " . For the record , the product we use is in that category but it is very different from anything else widely used by other companies. Pesticides do NOT work for bed bug extermination as they all are repellent and spread the infestation . The product we use for the residual protection is non repellent and we use it for its abrasive and desiccant properties rather than the active ingredient .
We wish you and Eric happy and peaceful Holidays.
Thomas
Mary Setins
@MarySetins
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Mary sietins
11 months ago.
All I can say is thank you so much Thomas. I live in a newly constructed condo with all new furniture and somehow a bedbug got in and took over my beautiful new bed. Another company told me I would have to remove everything in my closets and drawers plus take down all my curtains throughout the entire house. They would fumigate 2 treatments 2 weeks apart. I was so upset about having to do all this work and basically move out for 2 weeks.plus having heavy duty chemicals in my house. I went on line and saw Thomas’s company who specializes in bedbugs. It was 11 pm. I was going to leave him a message. He picked up the phone. He assured me none of that was necessary to do and he could take care of this situation in a few hours. Without chemicals either which I was so very concerned about. He said chemicals don’t even work well on bedbugs. I was so relieved. Thomas came out the next day. Very professional and educated in what he was doing. He was at my condo for a few hours. That was about a month ago. I haven’t seen a bedbug since. Thanks again Thomas. You saved me from living in a total nightmare!
2
Response from the owner
a year ago
You are very welcome Mary and thank you very much for taking time to write this review.
Regards,
Thomas
Andrea McKeen
@AndreaMcKeen
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Andrea McKeen
13 Moths Ago.
I returned from a week long vacation and found itchy red marks appearing on my arms and torso for several days. Suspecting we might have picked up some unwelcome guests while traveling I did a thorough search online for a reputable bedbug removal company to help diagnose the problem. K & A pest control had wonderful reviews and recommendations so I left a message for the owner, Thomas, immediately. He responded within a few hours and we set up an appointment the next day! I was so relieved to have such a quick response. Thomas was professional, very knowledgeable and thorough. To my great relief , he assured me that we did NOT have a bedbug problem at all. I was grateful for his professionalism and honesty, which unfortunately is not that easy to find elsewhere. I would recommend this company to family and friends should they find themselves in a similar situation.
Response from the owner
a year ago
Hello Andrea,
Thank you very much for your wonderful review. We are glad it was false alarm.
Regards,
Thomas
Judith Sheehan
@JudithSheehan
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Judith Sheehan. 10 months ago.
I wholeheartedly recommend the services of K&A Pest Control for the swift, thorough and extremely efficient elimination of bed bugs. Thomas responded to my frantic call for help in a calming, reassuring manner, explaining the nature of the bug and the science behind the effective treatment procedure he uses to eradicate them. Thomas’ confidence in providing immediate results enabled me to trust the process. I especially appreciated his concern for the potential emotional impact of this predicament. Thomas provided a professional contract with clear instructions to follow in the home, scheduled follow up visits to monitor the results, and a guarantee. K&A Pest Control delivered on all the promises made and I encourage anyone in need to use their services. Thank you!
RJ
@RJ
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R.J.
2 years ago.
Several months ago, I discovered bed bugs at my parents house. Luckily, my parents were already staying with me but we had stayed at their house one night to start prepping to put their house on the market. I only saw a couple when my mother brought it to my attention; I brought chemicals from Lowes, sprayed their entire bed, and let off 3 sets of bombs in the house over the course of a month. Fast forward about 2 months from when we first discovered them, I spent the night, and when I was making the bed the next morning, I found a bed bug! I then discovered 2 days later I had several bites all over my body! Fast forward a month after my parents house has been professionally treated, and the house was totally cleaned out, I had some items that I left in the trunk of my car (I just left them in there for no reason) that I finally brought in my house and put the items on my parents bed. 2 days later, my mom tells me that she had been waking up scratching for the last 2 nights. I immediately checked her for bites, but didn't see anything, then I go to her room to inspect her bed, long and behold, I see a bed bug! I immediately got stressed out because my mom has a lung disease, and knew that chemicals were not going to be an option. I started googling exterminators specializing in bed bugs, and found K&A. Thomas came over the same day, and treated my house and car the next day. I was so stressed out because I was traumatized by the experience at my parents, but Thomas explained his treatment process and answered all the questions I had.
Response from the owner
a year ago
Thank you very much for your review. So glad we could help.
Regards,
Thomas
Ann Z.
@AnnZ
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Ann Z
3 years ago
Thomas provided a detailed home inspection and was exceptionally responsive, thorough and thoughtful. I know I can call or text him at any time and he'll get right back to me in a reasonable amount of time. On top of his overall knowledge base, he is pleasant to deal with and work with. I appreciated the personal touch of a dedicated small business owner who knows his stuff.
Response from the owner
3 years ago
Hello Ann, thank you very much for the review . I'm glad it turned out to be a false alarm . Have great Holliday season . Thomas
Amanda Velino
@AmandaVelino
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1 review
3 years ago
When I realized I may have brought back more than souvenirs from vacation, I panicked. Having young children I wanted any problem taken care of as quickly, completely, and safely as possible. I began searching for a reputable company and saw all the great reviews K&A has. Thomas is knowledgeable, professional, and pleasant to work with and talk to. I have used a larger company for pest control needs in the past but after this experience, K&A will now be my first call.
Response from the owner
3 years ago
Hello Amanda, thank you very much for this nice review . Best Regards, Thomas
Ellen Joukowski
@EllenJuokowski
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Elena Joukowsky
1 review
3 years ago
Thomas was really understanding, supportive, and knowledgeable. He took the time to inspect everything very carefully and to set my mind at ease. He was also there for me when I fretted that I needed his help again. I highly recommend him!
1
Response from the owner
3 years ago
Hello Elena, thank you for your review . Should you need our help or advice in the future please don’t hesitate to reach out . Regards, Thomas
Halley Rebello
@HelleyRebello
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Hailey Rebello
3 years ago
My boyfriend woke up with a bite on his hand and made a joke about it being a bed bug, me being a hypochondriac took this extremely seriously. I suffer from anxiety so I was up all night googling and researching and it seemed to me as though we had bed bugs. I found K&A online and after reading through various websites of other companies I initially chose to contact Thomas, based on his reviews and also how detailed his website is. Thomas contacted me the following morning very early which I was thrilled about because I couldn’t wait any longer to figure out if what I had was bed bugs or not. He came to my house a few hours later and throughly checked my entire bedroom. He took my bed apart, checking the box spring, behind the bed, my pillows and my sheets. He was very knowledgeable and walked me through the entire process. He informed me it didn’t look like I had an infestation, but to give me peace of mind he set some monitors up under my bed. I went from not sleeping my room last night because of fear to now writing this review in my bed finally comfortable again. I’m so thankful I found K&A, and hopefully I don’t need to ever contact them again! They were extremely efficient and professional, I would definitely recommend their services to anyone who has a bug problem or even thinks they do. Thank you again K&A.
Response from the owner
3 years ago
Hello Hailey ,thank you for this wonderful review . We think it was a false alarm but it is better to be vigilant than sorry. Best Regards, Thomas
Susan Souza
@SusanSouza
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Susan Souza
3 years ago
I am very satisfied with my experience with K&A. I called on a Friday and they were able to get someone to help me on Monday. The whole process took 2.5 hours and was well done. I have been bug free ever since and would recommend to anyone in need for help through this stressful situation to call Thomas.
Response from the owner
a year ago
Hello Susan ,
My apologies for responding this late. We are very happy we could help.
Regards,
Thomas
Erin Wheaton
@ErinWheaton
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Erin Wheaton
3 years ago
Having any issue that involves insects can be extremely embarrassing. Thomas and his crew responded to my call right away and assured me everything would be fine. They showed up on time, very professional and made this process less stressful for my family. I cannot thank you enough for everything! K&A pest control should be the first one to call if you want to feel at peace with any extermination that maybe needed.
Response from the owner
3 years ago
Hello Erin , it was a pleasure meeting you today even under these trying circumstances. I’m confident you nor your family will get bitten any more and a complete freedom from bed bugs in 2-3 weeks . Regards, Thomas & Mauricio
Peter Ashworth
@PeterAshworth
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Peter Ashworth
1 review
2 years ago
I tried unsuccessfully to treat bed bugs for 6 months by myself, spent $500 for chemicals. They got everywhere. Talked to others who have had bed bugs and had them treated by the big name pest guys who charged them multiple times because the bugs kept coming back. I found Thomas website online after searching for weeks, all good reviews. I gave it a shot. I am so glad I did! I check every week, 5 months have gone by and still bug free, sleeping peacefully. Thank you Thomas! 5 stars isn't high enough!
Response from the owner
2 years ago
Hello Peter , great to hear from you and thank you very much for your review. Happy New Year !
Joseph Miele
@JosephMiele
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Joseph Miele
3 years ago
Thomas provided extermination services to my home, my office and preventative Services for my rental unit. He was extremely knowledgeable and took the time to answer my questions and address my concerns. Equally important to me, Thomas clearly explain the nature and scope of his extermination Services, the cost involved and outlined his 6-month service warranty. I would highly recommend Thomas to homeowners and landlords, and I'm planning on having him return in the future for preventive services to my home and rental unit.
1
Response from the owner
3 years ago
Hello Joseph , thank you for this generous review . We look forward assisting you in the future should the need arise . Regards, Thomas
Kathy Young
@KathyYoung
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Kathy Young
3 years ago
I was very satisfy with the service I received from Thomas through K & A pest control. He was very professional, informative and thorough with the service he provided. Through his delivery I felt secure about the money I invested in the service I received. I would recommend him and K & A pest control to anymore seeking to resolve a pest problem in their home. I promise you, your money won't go to waste. Thanks again Thomas.
Response from the owner
3 years ago
Hello Kathy , I’m glad we could help. Thank you for your kind words . Thomas
Shannon Grzyb@ShannonGrzyb
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Shannon Grzyb
2 years ago
Thomas was very helpful, professional and thorough. His crew went through the entire house and took care of everything that could be taken care of. I hope to never have to go through this again but if so I will be calling K & A!
Response from the owner
2 years ago
Thank you Shannon . I’m glad we could help . Regards, Thomas
Meredith S
@Meredith S
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Meredith S
A year ago
Best of the Best.
After recently discovering that my apartment has been invaded by bed bugs was traumatic for me. I resorted to google to find out how best to handle, that’s when I came across K&A Pest Control & it was the best decision I could have made.
Thomas was calm and talked me off “the ledge” as I was discarding basically everything I owned. He was patient and walked me through his entire process with much explanation.
I did contact another agency, but he offered a guarantee to his work and explained the need to treat the whole apartment as well as the one above me and below me.
He is committed to his work, was patient with me, and happy to educate me on the issue and how to try to prevent a future outbreak. Thomas & Heather showed up inspected the area & treated with hot steam (not harsh spray chemicals) and bagged clothing and other blankets, etc., that needed to be cleaned and dried.
They will return in 10 days to inspect again, it’s really just a peace of mind knowing & trusting that I chose the right company to come in and handle this delicate situation. Thanks again for a quick response and action!
Response from the owner
a year ago
Merideth, thank you so much for this wonderful review . We have your back 🙂
Billy DeLuca
@Billy DeLuca
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Billy DeLuca
Local Guide·30 reviews·5 photos
2 years ago
Thomas came to my mom's house and the results were immediate. There was a significant reduction in the pest problem after day one. Understand, that his style of treatment involves a process that has to happen. In no time everyone was sleeping in there own beds again with no further sightings. I would recommend KA Pest Control to anyone that wants to be rid of bed bugs with the least amount of inconvenience to them. Thank you Thomas and his crew for making my mom have her peace of mind return.
Response from the owner
2 years ago
Hello Bill , thank you very much for your review which tells me you really understand how this works . The reduction is immediate and the beds are 100% safe from day one . The rest is a process 1-4 weeks on average but is works 100% of the time . Talk to you soon . Best regards, Thomas
Lauren Camp
@Lauren Camp
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Lauren Camp
2 years ago
I cannot possibly say enough good things about this company and our experience with Thomas. He was at our home to fix our needs within a day. He answered questions immediately; no matter the time of day. He was professional but also sensitive and caring to my concerns and lack of knowledge. Our problem was resolved quickly with efficiency, professionalism and I’m confident I can still rely on Thomas for help in the future. No other company I called in my search gave me the confidence to know I was getting my issue resolved, I knew right away I could trust K&A. In a difficult time, this company, Thomas, eased my families worries and concerns. A 5 star rating doesn’t do this experience justice, I wish I could give a million!
Response from the owner
2 years ago
Hello Lauren , your review has left me speechless . Thank you . Thomas
Guest
@Guest
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3 years ago
Thomas is extremely knowledgeable about eradicating bedbugs, along with the least amount of disruption to the lives of the people who have been impacted by this terrible nuisance. He is very responsive, on time and reliable. He GUARANTEES his work and he re-visits the property in order to complete inspections,- to ensure that the infestation is under control once he has completed the treatment. He also knows how to address this particular situation in multiple-dwelling properties. HIGHLY RECOMMENDED!
Response from the owner
3 years ago
Thank you for the review . I'm glad we could help.
Sadie Elisseou
@Sadie Elisseou
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Sadie Elisseou
2 reviews
3 years ago
K&A Pest Control provides high quality services and expertise. They were helpful in providing prompt and thorough care. All of our questions were answered to satisfaction.
Response from the owner
3 years ago
Hello Sadie, thank you for this review . Very glad we were able to help . Regards, Thomas
Jennifer Quintana
@Jennifer Quintana
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Jennifer Quintana
4 reviews
3 years ago
Thomas was incredible. Being a first time homebuyer and purchasing a home to later find out was infested with bed bugs was a scary thing! Thomas was extremely knowledgeable and supportive throughout the entire process. He was always available if I had any questions, extremely professional, and reliable.
Response from the owner
3 years ago
Hello Jennifer, thank you for the review. I'm glad it all worked out. Enjoy the new home ... you did a fantastic job remodeling. Regards, Thomas
Cheryll Bouthillier
@Cheryll Bouthillier
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Cheryll Bouthillier
4 reviews·2 photos
3 years ago
About six weeks ago, we discovered bed bugs in my daughters bedroom. I spent hours searching for a reputable Pest Control company. I was looking at the bigger companies throughout RI but for some reason, kept coming back to K&A. I am extremely grateful to Thomas. He came out inspected and did everything that needed to be done in one day. This is a very emotional thing to go through but, Thomas is very knowledgeable and does everything necessary to put your mind at ease. I would highly recommend K&A to anyone. I would like to thank you Thomas for your superb service.
Response from the owner
3 years ago
Hello Cheryll, I'm glad we could help. Best of luck with the new business. Thomas
Steph Gamboa
@Steph Gamboa
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Steph Gamboa
2 reviews
3 years ago
I just want to thank Thomas for coming and and taking care of my bed bug . When i first seen that I had one I thought I was going to die. I went to the store and bought a bed bug kit . I did everything I thought was right. Vacuum my bed and room sprayed and even put down some power. I didn't sleep in my room for a week and would go in and spray each day thinking i would kill them and that nothing would be able to live in my room. Well I was wrong. After a week or so of not sleeping in my bed I gave it a try . At about 3 am i woke up and seen one on the bed. That next morning i called Thomas who came out the next morning to come and treat my house. It took about two hours he explained what they would be doing and why it would work. He was nice .I did have to call him two time and each time he came the next day I texted him late at night he replied back right away. He still has to come out in a week to check on things but i feel as if we got it now. He was good at putting my mind to ease. I am more then happy that I chose to go with him as there are a lot of pets controls out there. Also I'm glad to know that I have 6 month guaranteed.
Response from the owner
a year ago
Hello Steph,
Thank you very much for your heart felt review.
Regards,
Thomas
Tara Desrosiers
@Tara Desrosiers
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.Tara Desrosiers
4 reviews
3 years ago
We had a bed bug problem in our apartment. We called Thomas at K & A pest control and he was out here to treat it within the same week. Very knowledgeable and efficient gets the job done fast and right the first time. Don’t waste your time calling other exterminators K & A is definitely the way to go if you want to be rid of these nasty pests.
Response from the owner
3 years ago
Thank you Claudia, I'm glad we could help
Michelle Rondo
@Michelle Rondo
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Michelle Rondo
2 years ago
I had called k&a pest control because I thought I had the beginning stages of an infestation in my home. I told Thomas my situation and he was able to work me into his schedule that day, which I was very greatful for. Thomas had performed the inspection and explained to me that there was no sign of the bed bugs that I was so very worried about. I had many questions and concerns and Thomas answered them all and alleviated all my worry. I’m glad I chose k&a pest control and I will definitely use them in the future if another pest control situation should arise.
Response from the owner
2 years ago
Hello Michelle , I’m glad it was a false alarm . Regards, Thomas
Timothy Onufriev
@Timothy Onufriev
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Timothy Onufriev
3 reviews
5 years ago
Thomas completed 6 units for me. Was on time, professional and dealt perfectly with the tenants. when I had my first treatment with another company, the problem returned after 4 months. K&As price was quite the bargain for the excellent service received, and have not had any problems since. Definetly recommend
1
Response from the owner
4 years ago
Hello Tim,
Thank you for this great review. It was challenging but we got it done!
Ps. Sorry for the late reply.
Geoff Hoopis
@Geoff Hoopis
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Geoff Hoopis
1 review
3 years ago
Recently my family and I had an ordeal with bed bugs. I called K&A and spoke with the owner Thomas. He came out promptly and was extremely thorough. As of now no bed bugs, and Thomas has been reaching out regularly. I would recommend K&A if you suspect bed bugs.
Response from the owner
3 years ago
Thank you for the review Geoff, I will reach out to you
in about 10 day to schedule a follow up. In the mean time should you have any questions don't hesitate to contact us.
Christine Eisenhower
@Christine Eisenhower
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Christine Eisenhower
3 years ago
I had a bedbug scare (found a live bug) and Thomas (the owner) was great - he talked me through the signs of a bedbug problem over the phone (during evening hours) and ensured that I did not panic. He took the time to stop by when he was in the area the next morning. He was honest, and did not try to sell me any unnecessary treatments, since they were not warranted in my situation. He also educated me about prevention (moving the bed away from the wall, not storing items under the bed) and I was also able to purchase some inexpensive bedbug traps from him for my bedposts. That way, I can monitor for bedbugs in the future as I am sometimes at risk from encountering them through work. I highly recommend his services!
Response from the owner
3 years ago
Hello Christina and thank you for sharing your experience with others . Regards, Thomas
tom yraw
@tom yraw
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tom yraw
4 years ago
We highly recommend K & A Pest Control. Thomas did a wonderful job of exterminating our bed bug problem. He mad several visits to make sure they were gone and never gave up. He was always professional and pleasant. Thank you Thomas
Michelle Woodacre
@Michelle Woodacre
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Michelle Woodacre
1 review
3 years ago
I own a five family apartment building. I googled for someone who specializes in getting rid of bed bugs and Thomas’s company popped up. It was a Saturday night and he answered the phone right away. When Thomas came he examined each and every apartment. He is very knowledgeable and answered all my questions. He’s always on time and he will text you if he is running late. I highly recommend Thomas and his company.
Response from the owner
3 years ago
Hello Michelle, thank you for the review. Your trust in us means a lot . Regards, Thomas
Alex Barish
@Alex Barish
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Alex Barish (AlBarArt)
a year ago
My family and I went on vacation to the Cape and unfortunately brought back bed bugs from the motel. Thomas was great at his job. Always showed up on time and communicated very well. He placed down traps, covered the beds/box-springs, steamed some stuff to kill the pests. Definitely couldn't have done it without him.
Response from the owner
3 years ago
Thank you Alex. Small correction if i may ; we don't spray. As you know, spraying is not very effective. We use mechanical methods, bed bugs biology , monitoring devices and steam to get them. A very small amount of the right dust in all the right places for residual protection. I will see you in 10 days for the follow up visit. Regards, Thomas K&A Pest control
Carlos Teixeira
@Carlos Teixeira
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Carlos Teixeira
2 reviews
4 years ago
End of June 1916 I had a serious problem with bed bug infestation, spend a lot of money on home Depot stuff nothing works. A friend of mine suggest me to call K & A Thomas what a great guy coming to the house give me a free inspection and 6 months later I was bed bug free. In the future if you have any problems with bed bug feel free to call k&A at 401- 305-0284
Response from the owner
4 years ago
Thank you Carlos, I'm glad things are going well.
Thomas
Dan Jalbert
@Dan Jalbert
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Dan Jalbert
Local Guide·75 reviews·32 photos
3 years ago
Had a few different people come by before, this company took care of me like a person. Complete respect the whole way. Took the time to take of it the right way, was set up with moniters to survey any remaining damage and to treat it accordingly. Would recommend to anyone following.
Response from the owner
3 years ago
Hello Dan. Thank you for the review . Glad we could help . Regards, Thomas
RD Brady
@RD Brady
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RD Brady
2 reviews
3 years ago
Hired Thomas because he has fantastic reviews. I called 4 companies and each had different pricing and process. Thomas was Honest and trustworthy. This was a 4 family and it was not a easy job. He went there daily to make sure things were ok. If you have Bed Bugs call K&A Pest Control. There is only one way to get rid of them. He knows!
Response from the owner
3 years ago
Hello Rob, I’m very glad things work out as quickly as they did and you were able to market the units . Best Regards, Thomas
Brooke Lyons
@Brooke Lyons
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Brooke Lyons
1 review
3 years ago
I moved into a new apartment a month ago only to find a bed bug scurry across my mattress this past weekend. Upon further inspection I found another and immediately started researching online for a good company to come take care of the problem as my landlord had no idea what he was dealing with and let me take charge. I knew I wanted someone who specialized in bed bug treatment and knew what they were doing and I definitely found that with K&A Pest Control, Thomas knows what he is talking about and has the experience to back it up. Upon his inspection it turns out the bugs came from the recently vacated unit upstairs. Thomas treated my entire apartment and returned the next day to treat the unit upstairs as well as my car. He left monitors in both units and will be back to check on them. I would definitely recommend K&A to anyone dealing with this problem.
Response from the owner
3 years ago
Good morning Brooke, thank you for this nice review . We will be back in few days to make sure everything is on track . Regards, Thomas
Mitch Forbes
@Mitch Forbes
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Mitch Forbes
1 review
4 years ago
I called K & A pretty late one night in a panic. Thomas showed up the next morning and promptly and professionally took care of my problem,along the way, sharing much knowledge about the world of pest control. Thank you K & A. I will definitely recommend you.
Mike M
@Mike M
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Mike M
1 review
a year ago
Incredibly quick response followed up by comprehensive services. Thomas helped make a difficult situation bearable, and promptly responded to my inquiries.
Response from the owner
a year ago
Thank you Michael. Glad we could help
lisa ryan
@lisa ryan
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lisa ryan
11 reviews
2 years ago
I saw a bug and freaked out and called K&A. After explaining the process to me and trying to squeeze me in he asked me to send a picture of the bug. I was incredibly relieved when he told me it was not a bed bug. He could have been dishonest and treated me unnecessarily and I never would have known it.
Response from the owner
2 years ago
Hello Lisa , thank you very much for your review.
Paradise HD
@Paradise HD
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Paradise HD
2 reviews
2 years ago
So i took it upon myself to see which pest control has the best reviews and I stumbled across k&a. I read lots of postive reviews for the most part so i contacted k&a through there chat support. Luckily i ran into thomas which was extremely rude and quoted me a price of 1,750 without even receiving photos or physically seeing if i had bed bugs or not. He replyed rudely with “we do all or nothing, 1,750 period” great customer service k&a!
Response from the owner
2 years ago
Thank you for your review whomever you are ( how about stating your full name as our real customers do ? )
Let’s start from the beginning.. I answered your 3 am phone call, asked you number of most relevant questions and suggested you speak with your landlord due to the fact it is a unit in a housing project . We are not allowed to treat any facilities without landlords permission regardless of what you think or feel. I asked that you get that permission and contact us after 9 am . I wished you a good night . Clearly , you could not accept it and continued texting me at 3 am . Being a customer centered business we are , I answered your text and upon collecting information required to do so I offered a quote for our service . You disagreed with our price and our methodology and threatened to issue a bad review . Our methods are EXACTLY the reason why we are NO 1 in RI and Mass and extremely successful in bed bug extermination . We treat all rooms on the premises AND inspect adjacent units . You have a right to your opinion but certainly you are not our customer . I give you no permission to tell us what to do and what to charge for our services and I will certainly not give in to your threats . PERIOD .
Lynne Anthony
@Lynne Anthony
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Lynne Anthony
1 review
3 years ago
Upon searching high and low for the best exterminator I came across Thomas's website. I am the type of person who will not pay for something unless it's the best. After talking to Thomas for a while on the phone I was very confident that he could completely eradicate my bedbug problem. He is very informative and trys to make you comfortable through the entire process. I went from feeling like the world was ending to feeling "We Got This" After he came to treat my house I have yet to see a single one, Thomas is a pleasure to work with and gets the job done he made my problem feel miniscule Thank you Thomas
Response from the owner
3 years ago
Hello Lynn, I’m glad it all worked out so well . Thank you for the review . Regards, Thomas
Brenda Felicio
@Brenda Felicio
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Brenda Felicio
1 review
3 years ago
Tom came out to my house and i was so embarressed but he made me feel better with his explanation of bed bugs .Tom is very straight foward but in a very professional way .He is extremely knowledgeable .He really know his stuff and is very easy to talk to .He came out rifht away and he is on time and lets you know what is going on and why he is doing the things he does .I would reccomend Tom to anyone .I think he is aweome Thank You Tom
Response from the owner
a year ago
Thank you Brenda for your review. I'm glad we were able to help in this difficult situation .
Regards,
Thomas
Jessica L
@Jessica L
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Jessica L
15 reviews
3 years ago
I unfortunately likely took bed bugs home from a trip to D.C. Thomas was available to pick up my call on a Saturday and did my treatment a couple days later. It's been almost four weeks and I am still in the clear. He may not be the cheapest option, but his system works and I only needed one treatment. I'm hopeful they won't return.
Response from the owner
a year ago
Hello Jessica,
Im very glad things worked out. I definitely acknowledge we are not the cheapest but we are the best and we offer a value that no one can match .... no one offers prep work , the guarantee , and definitely the results we do. A complete package 🙂
Regards,
Thomas
ryan marshall
@ryan marshall
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ryan marshall
7 reviews·2 photos
2 years ago
We sent a few pictures of a caught bug to them to verify if we had bed bugs, they got back to us super fast and let us know that they were not, they are very professional and looking to help, very honest, will be referring them to friends and family.
1
Response from the owner
a year ago
Hello Ryan,
Glad we could sort it out for you .
Regards,
Thomas
Matt Borgellas
@Matt Borgellas
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Matt Borgellas
1 review
3 years ago
I researched bedbug removal companies online in hopes that I could find a good company to help us fix our problem. then I came across this company (k & A pest control) and read many great reviews. I am glad I did because Thomas’s approach to our problem was very professional. Thomas had the step by step information of the entire process available on his online website, which also contains information about pest and bed bugs (helps understands the process of removal). The price of Thomas’s services varies depending on size of house and problem. I live in a middle class suburbs, decent sized house. My problem was in its earlier stages, which I would advise on taking care of problem before it gets bad. I paid Thomas a decent amount for his services but it was exactly what I was looking for. Thomas came over and cleared up each room and provided multiple follow ups (by arriving to the house and checking rooms, but also by texting and calling and responding to our text and calls in a timely manner). The problem has not returned and my family and I are very satisfied with Thomas’s services, also with his professional and charismatic approach to the job and to my family and I. Thank you
Response from the owner
3 years ago
Hello Matt, thank you for the kind words. I'm very glad it worked out well. Regards, Thomas
Karen Drucker-Stern
@Karen Drucker-Stern
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Karen Drucker-Stern
10 reviews
4 years ago
Thomas did a great job eliminating a very unpleasant problem. In addition to being very knowledgeable and competent, he is extremely pleasant to work with.
Jakejekel
@Jakejekel
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Jakejekel
3 reviews
3 years ago
Having had bedbugs, going through 3 extermination company's and 4 home heating treatments before i found K&A 1 treatment and a 6 month guarantee i am happy!
1
Response from the owner
3 years ago
Hello Eric , I’m very glad the treatment worked so well . You have suffered enough . Regards , Thomas
LaForge Property Mgmt
@LaForge Property Mgmt
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LaForge Property Mgmt
1 review
4 years ago
Thomas was prompt and professional and gave sound advice on handling the problem
M Mangalo
@M Mangalo
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M Mangalo
1 review
2 years ago
Response from the owner
a year ago
Hello Mary,
We both know what happened there... We retreated your bed room TWICE at no charge. I simply can't be responsible for you not willing to follow the process nor am i willing to pay for your mistakes . And yes, I do have our text exchanges to support my words.
Regards,
Thomas
Beth
@beth
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I hope this finds you well. I wanted to drop you a note of thanks. I think now that it is 15 months with no return, I am finally starting to settle down a bit. My box spring still looks crisp white and no other signs seem to exist... and believe me I still check! Hahaha
It's sort of like ptsd. I won't let anything hang to the floor and I pull Dana to check the couch occasionally- but I feel like we have turned the corner. I will probably always continue to be obsessive but with your guidance I think we are finally free. Thanks again.
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